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Where are my pictures?
If you have been granted access to a gallery, log in first, then click on My Pictures next to your name toward the top left corner of the screen.

What is My Pictures?
My Pictures are galleries that have limited access to them that you have access to.

Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.

I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click on the forgot password link on the login screen.

I have been sent access information for a gallery, what do I do?
Click the Access Gallery link. Enter in the access code on that page. If correct, you will be able to view the gallery. If you have an account and are logged in, then you will only have to do this once and this gallery will be listing in My Pictures.

What are all the little images below the print previews about?
Simply hover your mouse above these images for more options. Click on an image to bring up the order menu. The magnifying lens will show the image in a larger window, to close the larger window, just click on the image again. The flag allows you to compare images side by side and the heart allows you to add an image to your favorites so you can easily return to it later. The mailbox symbol is a shortcut to purchasing the portrait, or you may simply click on the image and it will show you size and color options available. Not all images are available in color options or black and white.

How can I order a portrait in black and white?
Click on the image you want to see and you will see a small box, half white and half black above the image. Hover over the image to see color options. Click on the box to see image in Black and White. Not all images are available in black and white.

I can't decide which photograph I want, can I compare them side by side?
Yes, you can compare images by clicking the flag symbol under the photographs that you wish you compare and then clicking the words compare now. Simply click one of the images to exit comparison.

What is a web image?
If offered for purchase, a web image is an image suitable for use on your computer or or social media pages, such as facebook or twitter, without the watermark across the image. It is not intended for printing and will not print well due to the low 72dpi resolution, however is perfect for web imaging. It is available for purchase for $5.00 and will be emailed to you upon confirmation of payment and processing.

Is the cropping the same as the preview image I see?
The crop preview available to each size of an image is meant to show the purchaser how much of an image will be lost due to cropping. Unfortunately this program does not always recognize the best way to crop each photograph, therefore Little Mountain Photography professionally crops each image to maintain the integrity of the photograph and present the best possible image for the desired size. If there are any questions or concerns regarding cropping, please feel free to list them in the "make notes for this image" section when placing your order.

The package I purchased said that I receive a discount on A La Carte items after package purchase, but it isn't showing up in my shopping cart
Your discount will be applied at time of check out. Once you click "place this order," your discount will be calculated and subtracted from your order. If you encounter any problems, please feel free to contact me.

Contact Info
Didn't find the answer to your question? Please feel free to email us or phone if you prefer and we will do our best to answer your question.
E-mail: photography@little-mountain.com
Phone: (814)587-2256